If you or your loved one are unsure about what to do, and the situation doesn’t require a call to 911 – try a local or national phone line (warm line, crisis line, suicide prevention line). They have trained counselors available to speak with you or your loved one and assist in a crisis situation.
What to Expect
There are a variety of resources to call or reach out to if you or a loved one are experiencing mental health or substance use concerns, and aren’t sure what to do, or just want someone to connect with. Local and national call/text/chat services offer real-time access to a live person.
The person you connect with will be trained on how to talk with you about your situation and suggest next steps. The person will listen and ask questions that can help you determine what you need and how to get the help you’re looking for. You should be able to connect with someone right away – not leave a message or wait for a call back.
The person on the phone should be able to provide you with additional resources that are available to you, and if necessary, can directly connect you to the nearest crisis services.
If you or a loved one is experiencing an emergency situation and you fear for your or their safety (violence, suicidal thoughts, drug overdose, alcohol poisoning, withdrawal from alcohol or certain drugs, etc), you should go to a hospital emergency room or call 911.